Tender Details

Country: Burundi
Summary: Selection of an Agency Offering Call Center Services
BIT Ref No: 58168891
Deadline: 15 Oct 2021
Financier: Self Financed
Purchaser Ownership: Government
Tender Value: Refer Document
Notice Type: Tender
Document Ref. No.:
Purchaser's Detail:
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Description:
Expression of Interest are invited for Selection of an Agency Offering Call Center Services The scope of this offer covers the following: Provision of a call center system equipped with a CRM (Customer Relationship Management Software) supporting the functionalities of Reports and analysis, complaint monitoring, multi-channel communication, sentiment analysis, trend analysis for a good management of the customer relationship Provision of the call center workforce to manage incoming and outgoing calls (from and to Customers); Record customer complaints calls and conversations (voice recording); Lead and manage call or SMS campaigns on demand; Provision of real-time reports with visualizations in the form of customizable dashboards according to information needs; Implement the quality control of calls received and handled. [Disclaimer: The above text is machine translated. For accurate information kindly refer the original document.]
Documents:

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Selection of an Agency Offering Call Center Services - Burundi Tender

The PSI, a Government sector organization in Burundi, has announced a new tender for Selection of an Agency Offering Call Center Services. This tender is published on BurundiTenders under BIT Ref No: 58168891 and is categorized as a Tender. Interested and eligible suppliers are invited to participate by reviewing the tender documents and submitting their bids before the deadline on 2021-10-15.

The estimated tender value is Refer Document, and full details, including technical specifications and submission requirements, are provided in the official tender documents. Ensure all submissions meet the criteria outlined to be considered for evaluation.